Returns & Cancellations Policy
1. Order Cancellations
Orders may be cancelled:
· Within 24 hours of placing the order, or
· Before the order has been dispatched
Once an order has been shipped, cancellation is no longer possible.
If the cancellation option is unavailable, your order may already be processed or dispatched.
How to Cancel
To request cancellation, contact us:
· Email: contact@thepurestsolutions.pk
· Phone: +92 21 34530880
2. Order Changes
After placing an order, the following cannot be changed:
· Product selection
· Quantity
· Shipping address
· Payment method
If you need changes, please request cancellation before dispatch and place a new order.
3. No Returns or Exchanges
Due to hygiene, safety, and product integrity reasons, The Purest Solutions does not offer returns or exchanges on skincare products once delivered.
Please ensure you review your order carefully before placing it.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is:
· Incorrect
· Damaged
· Defective
· Expired
· Leaking or broken during transit
Please contact us within 48 hours of delivery.
Provide:
· Order number
· Clear photos of product and outer packaging
After verification, our team will review the issue and provide an appropriate resolution.
5. Missing Items
If an item is missing from your package:
· Report within 24 hours of delivery
· Share your order number and supporting proof (if available)
Claims submitted after this period may not be accepted.
6. Delivery Issues
If your package is delayed or there is a courier issue, please contact customer support for assistance.
Delivery timelines may vary depending on city, weather conditions, public holidays, or courier operations.
7. Contact Us
The Purest Solutions
Karachi, Pakistan
· Email: contact@thepurestsolutions.pk
· Phone: +92 21 34530880
· Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM