1. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it or before dispatch. Once the order has been shipped, cancellation is not possible.

2. How can I cancel my order?

You can request cancellation by contacting us:

• Email:
  contact@thepurestsolutions.pk
• Phone:
  +92 21 34530880

3. Can I modify my order after placing it?

Orders cannot be modified once placed, including product selection, quantity, delivery address, or payment method. To make changes, please request cancellation before dispatch and place a new order.

4. What are your delivery charges?

• Orders
  below PKR 5,000: PKR 200 delivery fee
• Orders
  above PKR 5,000: Free delivery

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available across Pakistan.

6. How long does delivery take?

• Major
  cities: 1–3 working days
• Other
  areas: 2–5 working days

Delivery timelines may vary during sales, holidays, or courier delays.

7. Do you deliver on Sundays or public holidays?

No, deliveries are made from Monday to Saturday only.

8. What happens if I miss my delivery?

Our courier partner may attempt re-delivery. Repeated failed delivery attempts may result in order cancellation.

9. What if I receive a damaged, defective, or incorrect product?

Please contact us within 48 hours of delivery with:

• Order number
• Clear photos of product and packaging

After verification, we will review and resolve the issue
accordingly.

10. Are delivery charges refundable?

No, shipping and delivery charges are non-refundable.

11. What payment methods do you accept?

Currently, we accept:

• Cash on Delivery (COD)

Coming soon:

• Debit/Credit Cards

12. How can I contact customer support?

• Email:
  contact@thepurestsolutions.pk
• Phone:
  +92 21 34530880
• Support
  Hours: Monday–Saturday, 9:00 AM – 6:00 PM

13. What if an item is missing from my order?

Please report missing items within 24 hours of delivery with your order number and supporting proof (if available).